I have Unity Connection 2.0 and want to disable the message listed below which plays when a call is forwarded to a subscriber mailbox.
The reason for this is that calls are being forwarded from IPCC to Unity Connection and the request to leave a message is contained in the IPCC IVR prompt.
With the default subscriber settings the message played is:
"Extension 1234 is not available. Record your message at the tone. When you are finished hang up or hold for more options."
I have managed to disable the first part of the message by going to Users > Greetings > Standard and changing the "Callers Hear" option from "My Personal Recording" to "Nothing"
The greeting is now:
"Record your message at the tone. When you are finished hang up or hold for more options."
Can anyone tell me how I can get rid of this last part?
In CUC 2.0/2.1 there's no way to disable that prompt (it's linked to the record state, not the greeting). In Unity 5.0 you can turn it off on a per greeting basis - Connection 7.0 (going to EFT next month) has the same option which will solve this issue.
In earlier versions of Windows CUC and Unity you could also replace the prompt in question with a blank one - unfortunately in CUC 2.x access to the file system is restricted and this isn't possible without root access.