I think by mistake one of our engineers installed IPCC express instead of IP-IVR. This IVR should be part of IPCC enterprise.
Will the IVR portion will work fine now or no if I configure this in IPCC enterprise?
ICM subsytem is not activated in the license (working with licensing team) can I activate that part even if I have IPCCE installed instead of IVR? all I'm trying to do is so we don't have to reinstall this again.
If we have to reinstall can I just uninstall the IPCCE and install IVR instead of installing OS and CRS from scratch.
Thanks for your help.