Outbound Option: MR PIM and EMT

Answered Question
Feb 6th, 2008
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Hi All;


In Outbound, there is an EMT and MR PIM, the EMT communicate between the Dialer and the Campaign process at the rogger.


The question is: why to use EMT as there is MR PIM?


Regards

Bilal

Correct Answer by Riccardo Bua about 9 years 1 month ago

Hi Bilal,


oversimplifying here, PIM talks partially CSTA, common standard telephony application, protocol to OPC and a specific interface to the dialer, while EMT is part of the set of protocol overseeing the TCP connection yes.


HB = Heartbeats, keepalive exchanged to conferm socket is up.


Cheers,


Riccardo

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antonio.vazquez Wed, 02/06/2008 - 03:32
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Hi,

what are trying to say with EMT?


Regards.

Riccardo Bua Wed, 02/06/2008 - 03:52
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Hi Bilal,


EMT is a class deployed over TCP to monitor and report different things, among others, TCP socket connection, heartbeats, alerts and so on, since those scenarios are common to most of the ICM processes you could understand why it was decided to include it both for the MR PG and the Dialer, not just to check on the HB exchange between the dialer and the assigned PG.


Nothing to worry about.


Cheers,


Riccardo

bilalghayad Wed, 02/06/2008 - 04:47
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Hello Riccardo;


Your help always highly appreciated :) -


What meant by HB here?


I understood that EMT is used by the Dialer and the MR PG also, correct? So I can understand that alot (almost maybe) of ICM components support EMT which is used to talk between each others to retreive certain information like u mentioned, correct?


Here I have a question: does EMT mainly work for network level, while MR PIM work for interfaces (like telephony protocols and so on) level?


Regards

Bilal

Correct Answer
Riccardo Bua Wed, 02/06/2008 - 05:17
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  • Cisco Employee,

Hi Bilal,


oversimplifying here, PIM talks partially CSTA, common standard telephony application, protocol to OPC and a specific interface to the dialer, while EMT is part of the set of protocol overseeing the TCP connection yes.


HB = Heartbeats, keepalive exchanged to conferm socket is up.


Cheers,


Riccardo

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