CMBE 6.0.1 View Authentication Fails

Unanswered Question
Feb 6th, 2008
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I am having problems getting Phone View displaying messages on a 7961G phone.

I did a packet trace on the phone and see the phone try to login with the CTI application user PhoneViewUser, but the login attempt returns with "UnAuthorized"

The Phone View CTI user is using the default credential policy.

The strange thing when I edited the default credential policy for application user I uncheck User must change at next login and uncheck does not expire.

But in the application user PhoneViewUser

I select Default Credential Policy for Authentication Rule, and also uncheck User Must change at next login and uncheck Does not Expire when I go to save --- Does not Expire resets to "checked"

According to documentation I need both of these unchecked.

Any help is appreciated.


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