Need to transfer incoming call back to a huntgroup pilot DN in call manager. Unity Conn will not tranfer call no matter what. Any ideas?
Unity Connections 2.0.
Would like to use Unity Conn time of day routing to route to operator huntgroup during the day and to a different phone at night.
Trying to perform the following call flow:
PSTN-->Gateway-->Callmanager-->route point 2500 CFWDALL-->Unity Conn -->"Reception Daymode" System Call Handler ext2500 Transfer Options to Extension 5110 (Operator Huntgroup Pilot in Call manager).
Just testing a call to the route point sends the call to the Proper Call Handler in Unity however unity does not transfer the call back to Callmanager. Instead Unity voice prompts "Extension 2500 is not available, record your message at the tone, when you are finished hang up or hold for more options."