Rob Huffman Thu, 02/07/2008 - 06:30

Hi Kevin,

It's hard to say without knowing a few more details. Is this CCM or CME? An audio file or 'Fixed' source? Did it ever work? Were there any changes made recently?

Here are some docs that may help :)

Troubleshooting Cisco Unified Communications Manager MOH Error Message

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008084ec31.shtml

Media Resources Interactive Voice Network Configuration Example

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00807f8b30.shtml

CallManager Music on Hold Frequently Asked Questions

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a0080094766.shtml

Let us know,

Rob

Kevin Frazer Thu, 02/07/2008 - 07:20

Hello Rob,

Sorry. I am using CCM 5.1.3 and I don't believe it ever worked. No changes made recently. Thanks for the links!

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