CME 4.1 Phones Ringing

Unanswered Question
Feb 6th, 2008

We are running CME 4.1 and when some users are on the phone they are getting a ringing in their ear. Is there a way to disable this or what would be a better way to set this up. Below is an example of how the phone is setup:

ephone-dn 14 dual-line

number 3051

pickup-group 123

call-forward busy 3002

call-forward noan 3002 timeout 20

ephone 8

mac-address xxxx.xxxx.xxxx

type 7941

button 1:14 2o20,11,12,13

This phone is being monitored by the receptionist using a 7914 module.

I have this problem too.
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Paolo Bevilacqua Wed, 02/06/2008 - 13:01

Hi, that should be call waiting, user look at the display and if he likes can take the call.

If user doesn't want call-waiting,

ephone-dn xx

huntstop channel

And caller will get busy tone. This can also be done at ephone-dn-template level.

Hope this helps, please rate post if it does!

wbarren Wed, 02/06/2008 - 13:03

can you changed the call waiting tone from rining to a beep?

Paolo Bevilacqua Wed, 02/06/2008 - 14:01

Well, it should be a beep. I've never heard of a ringing over imposed on audio channel, what exact IOS are you running ?

davetucker Mon, 02/11/2008 - 06:46

Hi,

I believe that you can have ringing as a Call Waiting notification but this is not default behaviour...

Try issuing the following commands.

conf t

ephone-dn x

no call-waiting ring

call-waiting beep

Hope this helps.

Regards,

Dave

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