CME 4.1 Phones Ringing

wbarren · ‎02-06-2008

We are running CME 4.1 and when some users are on the phone they are getting a ringing in their ear. Is there a way to disable this or what would be a better way to set this up. Below is an example of how the phone is setup:

ephone-dn 14 dual-line

number 3051

pickup-group 123

call-forward busy 3002

call-forward noan 3002 timeout 20

ephone 8

mac-address xxxx.xxxx.xxxx

type 7941

button 1:14 2o20,11,12,13

This phone is being monitored by the receptionist using a 7914 module.

paolo bevilacqua · ‎02-06-2008

Hi, that should be call waiting, user look at the display and if he likes can take the call.

If user doesn't want call-waiting,

ephone-dn xx

huntstop channel

And caller will get busy tone. This can also be done at ephone-dn-template level.

Hope this helps, please rate post if it does!

wbarren · ‎02-06-2008

can you changed the call waiting tone from rining to a beep?

paolo bevilacqua · ‎02-06-2008

Well, it should be a beep. I've never heard of a ringing over imposed on audio channel, what exact IOS are you running ?

davetucker · ‎02-11-2008

Hi,

I believe that you can have ringing as a Call Waiting notification but this is not default behaviour...

Try issuing the following commands.

conf t

ephone-dn x

no call-waiting ring

call-waiting beep

Hope this helps.

Regards,

Dave