Reason Code 32766 CAD Closed

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Feb 6th, 2008
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What does this reason code mean? Looking at our Agent Login/Logout Activity reports, we have several agents with many lines of 32766 for logout and several agents without it.

Correct Answer by david.macias about 9 years 5 months ago

No problem, don't forget to rate helpful post.


david

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david.macias Thu, 02/07/2008 - 05:14
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32766 is a the forced log out code, are these agent staying logged in at the end of the day and being forced out by the system after an inactivity timeout?


david

overbc01 Thu, 02/07/2008 - 14:12
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We do not have any inactivity timeouts. Is it possible that the agents with these codes are simply closing CAD instead of going Not Ready and then Logging Out?

david.macias Thu, 02/07/2008 - 14:39
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Yes, that's very possible. I don't have a system available to validate this, but sounds right.


david

overbc01 Thu, 02/07/2008 - 14:45
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Thank you. I will do some testing with the agents.

Correct Answer
david.macias Thu, 02/07/2008 - 14:50
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No problem, don't forget to rate helpful post.


david

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