CTIOS Agent Login issue

Unanswered Question
Feb 6th, 2008

Whe I try to log into the agent, I get a sytem is offline message. This is the trace I see from the CTI Server.. Any help would be greatly appreciated, im started to get very annoyed at this :)

Thanks,

Chad

Trace: >> RCV CG: [call.5001.25713588]:EVT: eCallBeginEvent( 23 )

Trace: >> RCV CG: [call.5001.25713588]:EVT: eCallClearedEvent( 13 )

Trace: >> RCV CG: [call.5001.25713588]:EVT: eCallEndEvent( 24 )

Trace: >> RCV CG: [call.5001.25713589]:EVT: eCallBeginEvent( 23 )

Trace: >> RCV CG: [call.5001.25713589]:EVT: eCallClearedEvent( 13 )

Trace: >> RCV CG: [call.5001.25713589]:EVT: eCallEndEvent( 24 )

Trace: >> RCV CG: [SYSTEM]:EVT: eSystemEvent( eSysHalfHourChange )

Trace: >> RCV CG: [team.5001.5000]:EVT: eAgentTeamConfigEvent( 128 )

Trace: [agent.5001.1212] Unknown PeripheralType 0. Agent object will remain generic with third-party control disabled. Check CTIOS Peripherals map.

Trace: << SND CG: [agent.5001.1212]:REQ: eQueryAgentStateRequest( 36 )

Trace: >> RCV CG: [agent.5001.1212]:EVT: eQueryAgentStateConf( eLogout )

Trace: << SND CG: [system.0.0]:REQ: eClientEventReportReq( 32 )

Trace: >> RCV CG: [system.0.0]:EVT: eClientEventReportConf( 33 )

Trace: --> RCV CLIENT[00001] OPEN LINK REQUEST, protocol version: 2

Trace: <-- SND CLIENT[00001] OPEN LINK RESPONSE, protocol version: 2 : ACK

Trace: --> RCV CLIENT[00001]: []:REQ: eGlobalSettingsDownloadRequest

Trace: <-- SND CLIENT[00001]: []:EVT: eGlobalSettingsDownloadConf, EnablementMask(0x0)

Trace: Client[00001]: HandleIO: Connection closed. (ERROR_NETNAME_DELETED), ERROR:0x00000040.

Trace: XXX RCV CLIENT[00001]: eOnConnectionClosed

Trace: ClientMgr[1]::OnConnectionClosed, Client[00001]

Trace: << SND CG: [system.0.0]:REQ: eClientEventReportReq( 32 )

Trace: >> RCV CG: [system.0.0]:EVT: eClientEventReportConf( 33 )

Trace: << SND CG: [system.0.0]:REQ: eClientEventReportReq( 32 )

Trace: --> RCV CLIENT[00002] OPEN LINK REQUEST, protocol version: 2

Trace: <-- SND CLIENT[00002] OPEN LINK RESPONSE, protocol version: 2 : ACK

Trace: >> RCV CG: [system.0.0]:EVT: eClientEventReportConf( 33 )

Trace: --> RCV CLIENT[00002]: []:REQ: eIdentifyClientRequest( DEMOLAB-PC2-1840-3368 )

Trace: <-- SND CLIENT[DEMOLAB-PC2-1840-3368]: []:EVT: eIdentifyClientConf, EnablementMask(0x0)

Trace: --> RCV CLIENT[DEMOLAB-PC2-1840-3368]: []:REQ: eSetSessionModeRequest

Trace: << SND CG: [agent.5000.1212]:REQ: eQueryAgentStateRequest( 36 )

Trace: >> RCV CG: [agent.5000.1212]:EVT: eQueryAgentStateConf( eUnknown )

Trace: <-- SND CLIENT[DEMOLAB-PC2-1840-3368]: [agent.5000.1212]:EVT: eSetAgentModeEvent, EnablementMask(0x0)

Trace: <-- SND CLIENT[DEMOLAB-PC2-1840-3368]: [agent.5000.1212]:EVT: eQueryAgentStateConf( eUnknown ), EnablementMask(0x1000000)

I have this problem too.
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mr_toad1 Thu, 02/07/2008 - 08:21

Chad

In ICM PG explorer check the peripheral name of the CTIOS PG. Then re-run setup on the PG's. Make sure the peripheral name matches what you gave in ICM.

Chad Stachowicz Thu, 02/07/2008 - 14:00

I wanted to leave a note sayingthat I solved the issue. It seems that the PG and CTIOS Periphiral ID must be identical or communication between the two doesnt work. Changing the PID of CTIOS to the same PID as the CCM PG in ICM worked.

Thanks,

Chad

yshraybman Sat, 05/02/2009 - 11:56

Good deal. I was in the same boat and did not know what configuration I have missed.

Thank you.

Travis Cassell Mon, 06/07/2010 - 12:55

Chad,

I'm having the same issue on our system but I'm not seeing where you change the PID on the CTIOS.  Can you point me in the right direction but I do not see anywhere to change it for the CTIOS, I can change it for everything but not the CTIOS.

Thanks

david.macias Mon, 06/07/2010 - 17:27

Travis,

re-run ctios setup.exe, found in x:\icm\CTIOS_bin\, you will see the PID field in there.

david

Travis Cassell Tue, 06/08/2010 - 04:55

That's what I thought it was.  Mine is correct but I think I've narrowed the issue down to CAD since the CTIOS client works fine.  Having some werid issues, I cannot login using login name and it says a CTIOS component is offline but everything is online.  Oh well, looks like we're ditching CAD.

Thanks

Travis

david.macias Tue, 06/08/2010 - 05:06

It's been a while since I touched CAD, but go through every single configuration screen and ensure you didn't miss anything, that's usually the problems I've encountered and are fixed pretty easily.

david

Travis Cassell Tue, 06/08/2010 - 05:08

I'm sure I'll go through it again but I've installed it a few times now.  Thanks for the help.

Travis

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