I searched within this forum for a solution concerning trouble with hunt group configuration in combination with unity.
Unfortunately, I just found some similar treads and discussions but nothing which fits 100%.
Maybe somebody can help...
We currently use:
callmanager 4.2(3) sr3
unity connection 1.1(1)sr1
What I've already implemented:
I've configured a hunt group configuration, which triggers a hunt list, containing one line group with a few DNs.
A call to the Hunt Pilot causes all DNs to ring because of the broadcast algorithm I use.
What I want to achive:
After the configured time I want to forward the caller to a unity mailbox rather than just "hang up".
I tried to accomplish this in two different ways:
1) At the Hunt Pilot Level, I configured the "Forward Hunt No Answer" to forward the call to a new DN which is in turn forwarded to VoiceMail.
The forwarding itself worked out, but instead of getting my pre-recorded "welcome announcement" I always heard a system announcement like: "Cisco Unity Connection messaging system. With a touch tone phone you can dial a destination..."
In contrast: When I dial the DN directly, I correctly receive my "welcome greeting".
I think this behavior is a result of the different "lastRedirectingParty". My log file shows, that in case of dialing the hunt group, the lastRedirectingParty shows the hunt pilot number.
But when I dial the DN (which is forwarded to VM) directly, the number of this particular DN is shown as the lastRedirectNumber.
Is my assumption correct, that the differents lastRedirectingParty causes this behavior? And has somebody any idea, how to solve this problem?
2) The other way I tried, to get my expected result was:
I set up a second hunt group and configured the hunt list to switch over to the second group in case nobody answers the call (from the first group)
The second list just contains my DN, which is forwarded to the voice mail.
The switchover to the second hunt group worked out but the DN unfortunately doesn't forward the call to unity. (Just hang up after the configured time.)
Any hints would be highly appreciated!
Thanks in advance,
You are completely on the right track with this :)
In this example we are going to do what you are trying to do as well as Light the MWI Lamp on the phones within the Line Group when a Message is left for the group. We will need to setup a second "Dummy" line on the Line Group member phones for the Messaging portion of the config.
Lets say the Hunt Pilot number is 5000 and the Dummy Extension on the Line Group member phones is 2355. Set the Hunt Pilot to Forward (CFNA) to the Unity Connection Pilot #.
Create a mailbox for 2355 with 5000 as an Alternate Extension. When the call routes through to Connection via the Hunt Pilot No Answer UC should see the CLID of 5000 which will then be connected to the Mailbox on 2355.
The only thing to verify is what CLID number is being passed to UC 9should be 5000 in this example). You may need to configure the Originally Dialed number (whatever it is) as an Alternate Extension on 2355 as well.
Have you looked at using this feature?
On the Alternate Extensions page for a user account, you can enter phone numbers to set up alternate extensions in addition to the primary extension of the user. Alternate extensions can be used for various reasons, such as handling multiple line appearances on user phones. Alternate extensions can also make calling Cisco Unity Connection from an alternate device,such as a cell phone, a home phone, or a phone at another work site more convenient.
When you specify the phone number for an alternative extension, Connection handles all calls from that number in the same way that it handles calls from a primary extension (assuming that ANI or caller ID is passed along to Connection from the phone system). This means that Connection associates the alternate phone number with the user account, and when a call comes from that number, Connection will prompt the user to enter their password and log on.
From this doc;
Then tweak the Message Lamp Setting in CCM for the 2355 Line appearances;
For the Line Setting on 2355 (each phone)-
Line Settings for this Device - Changes affect only this device
Message Waiting Lamp Policy - Light and Prompt
The RED Message Lamp will then work for these Second lines on each phone.
Hope this helps!