Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
533
Views
0
Helpful
4
Replies

CVP Configuration Problem

simonandorfi
Level 1
Level 1

‎02-07-2008 01:39 AM - edited ‎03-14-2019 01:49 AM

Hello,

we installed a CVP 4.1 with ICM 7.2.

CallRouting to Agent is working (Communication with ICM and CCM)

But we are not able to play media files.

I will add the log files from cvp, console.

I hope theres someone who can give a hint ..

Labels:
Preview file
12 KB
0 Helpful
4 Replies 4

david.macias
VIP
VIP

‎02-07-2008 05:07 AM

Can you verify that your call server is working properly?

david

Blog
0 Helpful

simonandorfi
Level 1
Level 1
In response to david.macias

‎02-07-2008 05:15 AM

yes, that is correct.

0 Helpful

Riccardo Bua
Level 5
Level 5
In response to simonandorfi

‎02-07-2008 05:38 AM

Hi Simon,

I would suggest raising a PDI or TAC case on a similar problem, it looks like the VB is reporting the Call Server going out of service.

Some event viewer or call server logs might give some help in understanding what is going on.

Regards,

Riccardo

0 Helpful

chleblan
Level 1
Level 1

‎02-08-2008 08:35 AM

Hi,

Looks like your VRU leg was not established. The transfer to DNIS=2000944984188501111110000 was unsuccessful. Maybe you do not have a dial peer to match this DNIS on your VXML GW? Or your GK does not match this DNIS to the VXML GW IP Address?

TAC would be able to help you in a timely manner.

Regards,

-Chris

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents