Exchange 2007 and Unity 5 UM

idupreez_2 · ‎02-07-2008

I finished building a lab with CM6, Unity 5 and Exchange 2007 SP2.

I did all the steps as the manual shows and all went through.

Unity is up and running, and Syscheck shows no problems with Exchange.

Unity is on a MCS server. AD and Exchange are running om VMWare.

I can import and enroll users.

When trying to access that mailbox using TUI this message is played.

â€œ Your messages are not available now â€¦.â€

I did these permission changes as well to get it working, but with no luck.

- Delegated control in Exchange system manager to give the Unity acc full access

- Gave the Mesagestore acc specific send as, receive as rights

- Made the Direcservice acc member of the Domain Admins

Below are the errors I get in the event log.

Any help

Thanks

Ian

ID: 30003

Source: CiscoUnity_MALEx

Message: An attempt to access the Primary Exchange Mailbox Store by %1 via MAPI has failed. The MAPI subsystem return the following error: %2.

An attempt to access the Primary Exchange Mailbox Store by %1 via MAPI has failed. The MAPI subsystem return the following error: %2.

ID: 30012

Source: CiscoUnity_MALEx

Message: An occurred which prevents successful Exchange access by %1 via MAPI.%n%nThis is typically an indication of configuration issues with Unity, Exchange, or the MAPI subsystem.%n%nVerify that the Unity services accounts are granted the correct permissions and that there are no issues with installation. The SysCheck utility may assist in diagnosing the problem.

ID: 32013

Source: CiscoUnity_Doh

Message: Doh logon failed due to messaging component logon error: %1

Doh logon failed due to messaging component logon error: %1

Jaime Valencia · ‎02-07-2008

have you tried recreating the MAPI profile?

Delete the MAPI Profile

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00800949dc.shtml#topic2-3

HTH

HTH

java

if this helps, please rate

idupreez_2 · ‎02-08-2008

Yes, tried this doc ass well.

But still no luck.

Thanks

Ian

RShrove · ‎02-22-2008

We have experienced the same error while accessing vm via tui. We, too, added an Exchange 2K7 server & moved some mailboxes to the the new server & ran the Permissions Wizard.

We have not found a resolution yet. If anyone has additional information that may help resolve this issue we would be greatly appreciative.

pgerstner · ‎02-29-2008

I am in the same boat with a lab environment. Unity 5.0.1 and Exchange 2007 SP1 32-bit version. Have explored every Google post, KB article etc etc and everything indicates that MAPI connections via ESM's layer are working, except in Unity.

idupreez_2 · ‎03-02-2008

I ran through everything in the above doc, but with no luck.

Installing Exchange 2007 SP 1 on the Exchange server got it to work.

I also manually gave the 3 Unity accounts more permissions in AD and Exchange.

Hope it helps

Ian

Tray Stoutmeyer · ‎03-04-2008

This is probably a permissions issue on the mailstores for your Unity accounts or just the Unity accounts themselves in AD. Always a good doc to follow is the permissions set by permissions wizard doc here.

http://www.ciscounitytools.com/HelpFiles/PW501/PWHelpPermissionsSet_ENU.htm

Hope this helps.

Tray

Tray Stoutmeyer · ‎03-04-2008

This is probably a permissions issue on the mailstores for your Unity accounts or just the Unity accounts themselves in AD. Always a good doc to follow is the permissions set by permissions wizard doc here.

http://www.ciscounitytools.com/HelpFiles/PW501/PWHelpPermissionsSet_ENU.htm

Hope this helps.

Tray

Chris Bomba · ‎08-08-2008

We had the same problem. I made the UnityInstall, UnityDirSvc, & UnityMsgStoreSvc users Exchange Oranization Administrators and it fixed our problem