02-07-2008 08:25 AM - edited 03-15-2019 08:41 AM
My VoIP implementation does not display the name of the calling party. The number is displayed, however, the name says "From Unknown Caller". I have validated with the carrier that our PRI circuits are configured to send through this information. How do I configure the gateway so that this information is displayed on the phones. I am running CallManager 4.1.
02-07-2008 08:42 AM
Can you try turning on debu isdn q931 and see if what exactly carrier is sending.
Also, what gateway protocol are you using
02-07-2008 09:32 AM
Gateway protocol is MGCP. here's some of the debug isdn q931:
Feb 7 2008 12:26:27.406 EST: ISDN Se1/0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x9E4F
Cause i = 0x8090 - Normal call clearing
Feb 7 2008 12:26:27.566 EST: ISDN Se1/0:23 Q931: RX <- RELEASE pd = 8 callref = 0x1E4F
Feb 7 2008 12:26:27.602 EST: ISDN Se1/0:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x9E4F
Feb 7 2008 12:27:19.740 EST: ISDN Se1/0:23 Q931: RX <- SETUP pd = 8 callref = 0x0055
Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98381
Exclusive, Channel 1
Calling Party Number i = 0x2183, '5143268181'
Plan:ISDN, Type:National
Called Party Number i = 0x80, '5125'
Plan:Unknown, Type:Unknown
Feb 7 2008 12:27:19.796 EST: ISDN Se1/0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x8055
Channel ID i = 0xA98381
Exclusive, Channel 1
Feb 7 2008 12:27:19.868 EST: ISDN Se1/0:23 Q931: TX -> ALERTING pd = 8 callref = 0x8055
Progress Ind i = 0x8088 - In-band info or appropriate now available
Feb 7 2008 12:27:20.072 EST: ISDN Se1/0:23 Q931: TX -> CONNECT pd = 8 callref = 0x8055
Feb 7 2008 12:27:20.132 EST: ISDN Se1/0:23 Q931: RX <- CONNECT_ACK pd = 8 callref = 0x0055
Feb 7 2008 12:27:31.265 EST: ISDN Se1/0:23 Q931: RX <- DISCONNECT pd = 8 callref = 0x0055
Cause i = 0x8090 - Normal call clearing
02-07-2008 10:03 AM
Can you try selecting "Send Calling Name in Facility IE". Under your PRI configuration settings under Gateway.
PS: You have to reset your gateway to take these changes. Please plan accordingly
HTH
02-14-2008 12:12 PM
thank you very much for the info. I made the change and reset the gateway, however I still can't see the calling party name. I get the number but not the name. Any thoughts on what else could be the issue?
02-14-2008 12:35 PM
Hi, there is no name of any sort in the setup message received. Complain to telco.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: