Thanks! We are looking at running in a Terminal Server / Citrix type environment in agent mode. We are trying to determine the untilization from both a development and processing / memory prospective.

Sorry but as per http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/user/guide/icm70bom.pdf

Citrix MetaFrame Presentation server 4.0 and Microsoft Terminal Services are a Server Based Computing (SBC) platforms that

enable hosting of Cisco's CTI desktops applications and allow the deployment of thin clients rather than the entire Desktop.

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 - SR4 and 7.1(x) Rev. 10

Hardware and System Software Specification

ICM/IPCC Hardware and Software Requirements

©2007 Cisco Systems, Inc. 43

Release 7.0(0) of the CTI OS Agent and Supervisor Desktops and Cisco Agent Desktop supports the Citrix MetaFrame Presentation

Server 4.0 and Microsoft Terminal Services environments (with some known caveats and limitations). Release 7.1(x) further delivers

native support for the Citrix and Microsoft Terminal Services environments, eliminating many of the caveats of Release 7.0(0).

The agent desktop application capacity of the Citrix MetaFrame Presentation Server and Microsoft Terminal Services depends

on the number and type of applications in use.

Consult Citrix Professional Services and a Microsoft Certified IT professional

for guidance.

Configuration details and usage limitations for Cisco Agent Desktop/Citrix implementations are documented in the manual

Integrating CAD 6.0 Into a Citrix Thin Client Environment, located at:

http://www.cisco.com/application/pdf/en/us/partner/products/ps427/c1244/cdccont_0900aecd800e9db4.pdf

Configuration details and usage limitations for Cisco CTI Toolkit Desktop/Citrix implementations are documented in the manual

Integrating CTI OS Into a Citrix Thin Client Environment, located at:

http://www.cisco.com/univercd/cc/td/doc/product/icm/icmentpr/icm70doc/ctidoc7/ctios7d/cticitrx.pdf

Regards,

Riccardo

Thanks this was helpful. I do not see any support in the docs for Sun Ray Server / Thin Clients? Is this forthcoming?

:-) Happy to serve, please remember to rate accordingly useful posts.

On extending support, I do not see any plans, I would suggest you contact your Cisco Sales Rep if you have any compelling business case.

Regards,

Riccardo

We are using a esx server running lots of vmware sessions, and letting users rdp to that. Works extremely well.

So you are running the CTI Toolkit in a Virtual Desktop Infrastructure? We are trying to determine if the CTI Toolkit is supported in a terminal services environment. I was certain it wasn't but now it looks like it is. Can you confirm?