I am setting up a test script where the caller will be prompted to enter 6 digits address code. For testing, we don not need to dip into the database to validate the address code. For now, I just need to collect those digits and insert it as a variable to the URL (see below) to search the information portal that was provided to me by our programmer.
C:\Program Files\Internet Explorer\iexplore.exe http://info.xyz.com/InfoPortal/Default.aspx?AddressCd=[VariableFromAddressCode]
The call will then be presented to the next available agent and will pop-up on the agent's desktop.
My problem is how create a script to collect and store those 6 digits address code entered by the caller and insert it as a variable to the [VariableFromAddressCode]in the above url.
Any help will be greatly appareciated. Thank you.