resynching mwi - unity 4.0.4 w/failover and exchange

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Feb 8th, 2008

Can anyone tell me how to resynch message waiting indicators in Unity 4.0.4? We have failover. Unity is connected to an NEC 2400 NEAX pbx and we are using exchange for the store.

Thanks, Ray

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askraydotcom Mon, 02/11/2008 - 05:44

Found it in a troubleshooting guide, posting here in case someone has the same issue:

To Resynchronize MWIs

Step 1On the Windows Start menu on the Cisco Unity server, click Programs > Cisco Unity > Manage Integrations. UTIM appears.

Step 2For the integration node, click the Properties tab.

Step 3In the MWI Synchronization section, click Resynchronize Now.

Step 4If applicable, check the Resynchronize At check box, and choose the time that you want the system to resynchronize the MWIs. We recommend choosing a time outside of regular business hours because of the Cisco Unity resources needed for resynchronization

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