Help with script

mccormac · ‎02-08-2008

I'm new to doing the IPCC scripts. I have a script that I need to go to a VM box when there are no agents logged in. But instead they are staying in the queue. I'm using IPCC 4.0.5 and I'm attaching the script to this. Can someone please either help me figure out whats' wrong with my script or send me a sample of a script that has the caller going to a VM when no agents are logged on. Thanks

Adam Thompson · ‎02-12-2008

Looking at your script, try changing the if(agentsLoggedIn <= 0) to if(agentsLoggedIn == 0)

This is how I have done it in one of the scripts that I am using.

If this helps, please rate the post.

Thanks,

-Adam