this Question for VoIP Forum but the could not answer it.

Unanswered Question
Feb 9th, 2008

dear,

i asked this Question for VoIP Forum but the could not answer it.

i need to configure IVR at AS5400 i did :

call application voice TCLware.1.2.3 tftp://55.55.54.11/TCLware.1.2.3/clid_4digits_npw_3.1.1.0.tcl 1

call application voice TCLware.1.2.3 language 1 en

call application voice TCLware.1.2.3 uid-len 8

call application voice TCLware.1.2.3 pin-len 6

call application voice TCLware.1.2.3 language 1 en

call application voice TCLware.1.2.3 set-location en 0 tftp://55.55.54.11/TCLware.1.2.3/prompts/en

call application voice prepaid redirect-number 55004444

but when i put application TCLware.1.2.3 at Inbound dial peer the calls for outbound & Inbound are not pass.

dial-peer voice 102 pots

application TCLware.1.2.3

incoming called-number 55......

direct-inward-dial

forward-digits all

dial-peer voice 200 voip

application TCLware.1.2.3

destination-pattern 55......

progress_ind setup enable 3

session protocol sipv2

session target ipv4:55.55.54.30

codec g711ulaw

But i have comments if you can answer them:

1. my customers will dial 55004444 to reach IVR or when they dial 55004444 IVR will active and forward them to other destinations ….ok.

now configuring these task is correct from my configuration or not ? It seems from your

last answer it is right…yes?

Again, why calls stop if everything is ok?

call application voice TCLware.1.2.3 tftp://55.55.54.11/TCLware.1.2.3/clid_4digits_npw_3.1.1.0.tcl 1

call application voice TCLware.1.2.3 language 1 en

call application voice TCLware.1.2.3 uid-len 8

call application voice TCLware.1.2.3 pin-len 6

call application voice TCLware.1.2.3 language 1 en

call application voice TCLware.1.2.3 set-location en 0 tftp://55.55.54.11/TCLware.1.2.3/prompts/en

call application voice prepaid redirect-number 55004444

2. For destination-pattern .T I have a lot of mobile carries here 079xxxxxxx, 077xxxxxxx,074xxxxxxx…etc. Also I have land lines :06xxxxxx,02xxxxxxx,03xxxxxx….etc

So that I put ( destination-pattern .T ) do you have other solution for all these destinations?

I don't know advanced configuration for this case…. If you have other design I will be thank but remember my country code is 962.

Unless wanting to use an IVR for inwards VOIP calls (VOIP to AS5400), you don't need the application configured under the VOIP dial peer……..

But I am seeing you put application configuration under VOIP, is this what wanted exactly or I should remove (application TCLware.1.2.3) :

dial-peer voice 200 voip

application TCLware.1.2.3

destination-pattern 55......

progress_ind setup enable 3

session protocol sipv2

session target ipv4:55.55.54.30

codec g711ulaw

4. Do I need to configure new DP for my responded IVR's number as follow:

dial-peer voice 106 pots

application TCLware.1.2.3

incoming called-number 55004444

direct-inward-dial

forward-digits all

dial-peer voice 202 voip

application TCLware.1.2.3

destination-pattern 55004444

progress_ind setup enable 3

session protocol sipv2

session target ipv4:55.55.54.30

codec g711ulaw

IS THIS TRUE???

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smalkeric Thu, 02/14/2008 - 12:47

a Tcl IVR script can play an audio prompt that asks callers to enter a specific type of information, such as a personal identification number (PIN). After playing the audio prompt, the Tcl IVR application collects the predetermined number of touch tones and sends the collected information to an external server for caller authentication and service authorization

You can refer this TCL configuration guide for more information on confiugring TCL scripts:

http://cisco.com/en/US/docs/ios/voice/ivr/configuration/guide/ivrapp02.html

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