Hi Glyn,
It looks like this bug;
CSCso17525 Bug Details
Unity 5.0(1) - Message Locator does not work with UK English.
Symptom:
After changing the TUI language to ENG visual message locator will fail to display messages.
Following message will be prompted:
The system can not display messages on your phone. Contact your system administrator.
Repro:
1. Dial in to Unity
2. To find a message press 5
3. To display all new messages press 4
4. Searching
5. The system can not display messages on your phone. Contact your system administrator.
Event Viewer will show following error:
Event Type: Error
Event Source: CiscoUnity_PhraseServer
Event Category: None
Event ID: 10002
Date: 3/12/2008
Time: 2:53:45 PM
User: N/A
Computer: UNITY5UM
Description:
(MyJsExt.cpp) Script: subsearchmsgstack_ENG.ps (JavaScript) -- $FILE:C:\CommServer\Localize\Scripts\ENG\subsearchmsgstack_ENG.ps $LINE:203 -- ReferenceError: PHNAP_CISCOIPPHONEMENG is not defined
Conditions:
The TUI language is set to UK English (ENG).
This defect exists in Unity 5.0(1). It does not exist in Unity 7.x and later.
Workaround:
Use a text editor (e.g. notepad.exe) to modify lines 203 and 206 of
\Commserver\Localization\Scripts\ENG\SubSearchMsgStack_ENG.ps as follows:
original line 203 phone.xml_object = PHNAP_CISCOIPPHONEMENG;
original line 206 lMaxMenuItems = MAX_ICONMENG_ITEMS;
fixed line 203 phone.xml_object = PHNAP_CISCOIPPHONEMENU;
fixed line 206 lMaxMenuItems = MAX_ICONMENU_ITEMS;
Hope this helps!
Rob
