Can anyone tell me where to find the "Node Manager Service" In Call Manager 5.1.2 or IPCC 4.5?
My db_CRA database in IPCC is not updating the real time ICD statistics table and Bug CSCsc09160 seems to indicate that stopping and starting the "Node Managers" may fix the issue.
From the bug report:
Under the db_cra two tables (RtCSQsSummary and RtICDStatistics) are not updating. They stop updating concurrently with engine failovers and reboots. Only a hard reboot or a
service failover brings them back into an active state.
When the RtCSQsSummary and RtICDStatistics tables do update on the
primary DB they do not update on the secondary DB and the data on them
doesnt get refreshed.
stopping Node manager on node 1, data fails to be written to node 2. Then when we start NM back up on node 1 data is still not written to either data store
Not much as a workaround, because the solution requirs stop on both Node
Managers and bring up node 1 first and the data starts writing to DB