Configuring CRS 5.0 for Telemarketing

shikamarunara · ‎02-11-2008

Hi all,

I would like to know if CRS 5.0 can be set up in a telemarketing configuration and, if so, whether there is any technical documentation on how to do it.

I need to create a set up whereby an agent sits down at a terminal, logs in, and outbound calls are placed automatically.

Thanks,

-Shikamaru

vmoopeung · ‎02-15-2008

To assist with campaign management, the BA Configuration Components allow campaign managers to create and modify agent configurations, such as assigning a skill group containing agents to a particular campaign that meets the agents skill expertise.

http://www.cisco.com/univercd/cc/td/doc/product/icm/icm46/ba/bastp462.pdf