We received this notification from RTMT:
Cisco At 10:21:14 on 02/09/2008 on node x.x.x.x.
Service status is DOWN .
The following service(s) are down: Cisco Serviceability Reporter.
Also all of our registered gateways and Media devices were affected.
Can someone tell me what it(CSR) does and why it affects all our registered gateways/media devices. Tried the net but it only tells that it's related to reporting. (pretty obvious!).
You are most welcome :) This could be Gateways as well if they are registered to the first node.
Serviceability Reporter Service Parameters
Cisco Serviceability Reporter uses the following three ***service parameters:
â¢RTMT Reporter Designated Node-Specifies the designated node on which RTMT Reporter runs. Because the Serviceability Reporter service is CPU intensive, Cisco recommends that you specify a non-call processing node. This default equals the IP address of the server on which the RTMT Reporter service is first activated.
â¢Report Generation Time-The number of minutes after midnight. Reports generate at this time for the most recent day. The minimum value is 0 and the maximum value is 1439.
â¢Report Deletion Age-The number of days that the report must be kept in the disk. The system deletes reports that are older than the specified age. The minimum value is 0 and the maximum value is 30.
Hope this helps!