Phones work but arent registered?

swensonj · ‎02-11-2008

This is a silly problem, something with RIS data collection probably, but I really have no idea.

The phone on my desk works just fine, i can pull the power out of it and it reloads just fine, but when I look in Callmanager (4.2(1)) it and all the other phones are Status Not Found. Everything seems to work just find but no IP addresses are displayed and everything says status not found.

Anyone have any advice before I have to call TAC about it?

edit:

I checked this

http://www.ciscotaccc.com/voice/showcase?case=K14234177

but 1) I dont see the "Real-time Information Service is not responding. Check to make sure the service is running." message

and 2) restarting the RIS services either from Control Center or the MMC Services or just outright rebooting the cluster isnt helping

Jaime Valencia · ‎02-12-2008

instead of rebooting the server try this:

restart Cisco tomcat from MMC services

open a cmd prompt and type

iisreset until iis resets successfully

then restart RIS from control center

HTH

HTH

java

if this helps, please rate