IPCCX Post Call Survey Script?

danedevalcourt · ‎02-12-2008

Would anyone have an example script for a post call survey for IPCCX ?

Googled IPCCX survey script and a few variations of that with no real luck, if you have run across a generic sample on line or something maybe you can point me in the right direction.

sadbulali · ‎02-18-2008

Symptom:

CVP does not have the ability to send the caller to a post-call-survey script in ICM when the agent hangs up the call.

Conditions:

This occurs in any CVP model where the CVP Voice Browser has transfered the caller to a target transfer endpoint, such as an agent or TDM IVR.

Workaround:

There is no workaround.

Try Bug - CSCsa65763

jwolfeld · ‎02-18-2008

The Post-call Survey feature (a.k.a. "Restart to Alternate DNIS") does exist; it was added in CVP 3.1. But for now it is only available using H.323, not SIP.