PRI line to CallManagerExpress - enabling caller ID?

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Feb 13th, 2008
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Hi,

How to enable the caller id? When a call arrives from outside via PRI lines to call manager express the users do not see caller ids. How to enable it ?

thx

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paolo bevilacqua Wed, 02/13/2008 - 04:29
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Please send output of "debug isdn q931" with "term mon" for an incoming call.

blackswans Wed, 02/13/2008 - 07:27
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Feb 13 15:27:19.011: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8 callref = 0x0B1C

Sending Complete

Bearer Capability i = 0x8090A3

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98383

Exclusive, Channel 3

Progress Ind i = 0x8583 - Origination address is non-ISDN

Called Party Number i = 0x81, '798'

Plan:ISDN, Type:Unknown

Feb 13 15:27:19.027: ISDN Se0/0/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x8B1C

Channel ID i = 0xA98383

Exclusive, Channel 3

Feb 13 15:27:19.579: ISDN Se0/0/0:15 Q931: TX -> ALERTING pd = 8 callref = 0x8B1C

Feb 13 15:27:19.635: ISDN Se0/0/0:15 Q931: TX -> CONNECT pd = 8 callref = 0x8B1C

Feb 13 15:27:19.667: ISDN Se0/0/0:15 Q931: RX <- CONNECT_ACK pd = 8 callref = 0x0B1C

Feb 13 15:27:19.667: %ISDN-6-CONNECT: Interface Serial0/0/0:2 is now connected to N/A N/A

Feb 13 15:27:25.667: %ISDN-6-CONNECT: Interface Serial0/0/0:2 is now connected to N/A N/A

Feb 13 15:27:27.779: %LINEPROTO-5-UPDOWN: Line protocol on Interface Serial0/0/0:2, changed state to up

Feb 13 15:27:28.123: ISDN Se0/0/0:15 Q931: RX <- DISCONNECT pd = 8 callref = 0x0B1C

Cause i = 0x8090 - Normal call clearing

Progress Ind i = 0x8288 - In-band info or appropriate now available

Feb 13 15:27:28.123: %ISDN-6-DISCONNECT: Interface Serial0/0/0:2 disconnected from unknown , call lasted 8 seconds

Feb 13 15:27:28.123: ISDN Se0/0/0:15 Q931: call_disc: PI received in disconnect; Postpone sending RELEASE for callid 0x4

Feb 13 15:27:28.135: ISDN Se0/0/0:15 Q931: TX -> RELEASE pd = 8 callref = 0x8B1C

Feb 13 15:27:28.147: ISDN Se0/0/0:15 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x0B1C

paolo bevilacqua Wed, 02/13/2008 - 07:33
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Like Dave also suggested, there is no caller number in the setup message, so you have to raise the issue with your telco.

davetucker Wed, 02/13/2008 - 07:04
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Okan,


Check with your SP that Caller ID is enabled.


Regards,


Dave

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