- Super Bronze, 10000 points or more
Cisco Designated VIP,
2017 IP Telephony
User Unable to access Voice mail thru Phone
One of our internal users - ext 7386 is unable to access his voice mail a/c via his Cisco phone. Every time He selects the messages button on his phone, a pre recorded message states that this service is temporarily unavailable. However He is able to access his voice mail via outlook and play the message through his phone
The user presses the message button, and then hears Unity greeting which plays the enrollment message, it then ask the user to enter a pin number, the user enters the pin number and at that point it says "service is temporarily unavailable"
We then go to the subscriber profile and remove playing the enrollment message. Again when the user presses the message button, it request for his pin and after entering the pin, it says "service is temporarily unavailable"
Unity version is 3.1