unity express backup

Unanswered Question
Feb 13th, 2008

Can anyone tell me what returnvalue:6 is on a failed attempt to backup unity express. I can access the ftp server from a pc but not from unity express. ftp server is pingable from unity express subnet. thx

I have this problem too.
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Brandon Buffin Wed, 02/13/2008 - 06:05

If you do "show backup history" from the CUE module, you should see a description of the reason for failure.

Try indicating the source interface for FTP traffic with the following command:

ip ftp source-interface


whanson Wed, 02/13/2008 - 07:30

Thanks Brandon,

The error seems to indicate that cue can't get to the server. There has to be something else going on as I ftped the config of the cme

using the voice vlan as the source with no problem. I don't see anywhere that you can set ftp source in the cue module and in any event it really only has one interface.

whanson Wed, 02/20/2008 - 09:50

In cue 2.3 if the password used to access the ftp server has any special characters in it, the backup will fail.

Mohit Grover Sun, 04/08/2012 - 22:10

I'm facing the same issue, but slightly differ. while backing up my unity express information....

Reports---> Backup History:

HistoricalData: Failure Connection to backup server failed: ftp://X.X.X.X/mrv-unity: returnvalue:7

Unable to connect to backup server

FTP Server is pinging successfully:: no problem in connectivity, from FTP Server to Unity Express & from Unity Express to FTP Server, all routing is well & going on reachable....

Reply from X.X.X.X: bytes=32 time<1ms TTL=63


why i'm getting this error:

In Unity Express ---> Reports ---> Backup History.

Unable to connect to backup server

what should i do for this issue....

honestly i've done lots of R&D regarding this, but still problem is there....


Num_of_Revs             = 2

Category_0      =     Data

Data_lastbackup_index      =     0

#Details of last 2 backups

#Details of the last successful restore

Data_restore_backupid     =   

Data_restore_date     =   

Data_restore_backupdate     =   

Data_restore_description     =   


ronpatel Sun, 04/08/2012 - 22:15


Do you have special charctors in FTp password. If yes do not use them and try to do backup again.


Ronak Patel

Please rate helpful posts.

Mohit Grover Sun, 04/08/2012 - 22:26

Hey Ronak, thanks for your reply, But the password is simply:    abcd

I have tried all possible things,

Do you have any idea related to Return Value:7, then that shall be good try...

Mohit Grover Mon, 04/09/2012 - 01:30

Hey man, that's is simple backup configuration guide with MS-FTP server, But as you know i'm facing some problems while backing up my CUE infor.

check out 1:

Unable to connect to backup server

why this error is showing in Log, (Routing & Switching section is all reachable, Perfectly)....

check out 2:


(this ERROR is still there & i think the resolution is behind that)

So Lets See.......

Mohit Grover Fri, 08/17/2012 - 11:49

Hey Guys, I've done backup/restore of almost all Unifed Component with freeSSHd, this application is working properly, & I've done backup  & restore of CUCM, unity connection, Unity Express, UCCX, etc....

Just google it with the keyword (freeSSHd download link), this application is open source, & you can download it for free.

this is download link as of now:     http://www.freesshd.com/?ctt=download

So enjoy :: for any further help, continue to mail me @ [email protected]

Mohit Grover
CCIE Voice # 35961
BCA (Network Communications)
MBA (Business Strategies)


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