To catch 911 hangup

averheaghe · ‎02-13-2008

We have a habitual 911 dialer who hangs up before the call is complete. So when 911 answers no party is on the line- it happens almost daily.

How can I catch this in the CDR or other report or log to identify the user?

We have CCM 5.1 and 2800 series routers.

Thanks,

Andy

Jaime Valencia · ‎02-13-2008

if you enabled the log calls with zero duration you should see them look at this:

Cause 2

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml#cause2

Note: Sometimes, the zero and minimum duration calls to 911 do not show up in the CDR database if the calls are hung up quickly (as if 911 was dialed mistakenly). This issue can happen when the CDR parameter called Log calls with zero duration is set to False. Unless this parameter is enabled, the server does not log calls with zero duration in the CDR database. This includes calls that are never connected. In this situation, go to the CallManager Service Parameters and make sure that the Log calls with zero duration flag is set to True.

HTH

HTH

java

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