Finding agent statistics before placing the call on a queue

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Feb 13th, 2008
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I want to be able to check the agent statistics i.e. number of available agents in a agent group before placing the call in a queue (target).

Can someone help me how to achieve this?

Any pointers in this regard is highly appreciated. Thanks

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david.macias Wed, 02/13/2008 - 10:46
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Assuming Enterprise, yes. You can check agents logged in, available, etc. Look under skill group stats and also the scripting guide for more details.



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