02-13-2008 10:19 AM - edited 03-14-2019 01:51 AM
Hi
I want to be able to check the agent statistics i.e. number of available agents in a agent group before placing the call in a queue (target).
Can someone help me how to achieve this?
Any pointers in this regard is highly appreciated. Thanks
02-13-2008 10:46 AM
Assuming Enterprise, yes. You can check agents logged in, available, etc. Look under skill group stats and also the scripting guide for more details.
david
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