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PRI Caller ID Name

bschear
Level 1
Level 1

‎02-13-2008 10:41 AM - edited ‎03-15-2019 08:49 AM

I have a 2811 router with a PRI coming in and Unified Communications Manager Business Edition 6.0. We are receiving the caller id number and not the name on the phones. Any advice on what to look for?

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5 Replies 5

Rajesh Revuru
Level 4
Level 4

‎02-13-2008 10:49 AM

First things first, is your Service provider sending calling Name? If yes

If you are using MGCP, Under your T1/PRI settings, try checking "Send Calling Name In Facility IE"

0 Helpful

bschear
Level 1
Level 1
In response to Rajesh Revuru

‎02-13-2008 12:13 PM

The service provider indicates they are sending name and we are using H.323.

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paolo bevilacqua
Hall of Fame
Hall of Fame
In response to bschear

‎02-13-2008 12:19 PM

Which switch type is that? If the name is sent asn.1 encoded (easy to see with debug isdn q931), you need

voice service voip

qsig decode

0 Helpful

MARTIN WEDDLE
Level 1
Level 1
In response to bschear

‎02-14-2008 11:27 AM

Last time I checked....H.323 does not support caller ID name.

0 Helpful

paolo bevilacqua
Hall of Fame
Hall of Fame
In response to MARTIN WEDDLE

‎02-14-2008 12:38 PM

Yes it does, check previous threads for the very same issue.

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