I'm in the process of migrating our IPCCX4.0 cluster to UCCX5.0. Since there's no upgrade path I have to do a clean install. Our contract allows us to do high availability (currently doing this in 4.04). High availability requires SQL2k. Cisco provided me with a SQL2k disk for our 4.04 installation but it is only version SQL2k SP3. UCCX5.x requires SQL2k with SP4 or later. When I try to use the SQL2k SP3 disk I get an error message saying that the installer requires SP4 or later and setup will quit. I've had two cases open with TAC trying to track down the part number of the disk so that I can have either customer support or my sales rep send me the disk but no one seems to know the part number. Is anyone else running UCCX5.x with HA? If so what did you do for your SQL2k installation?
Thanks in advance for the replies.