02-13-2008 07:30 PM - edited 03-15-2019 08:49 AM
Hi,
We are having issues with IP Phones randomly not being able to answer or make phone calls on our CallManager Express voice router. They can see the call being presented on the display, but cannot answer it. When they pick up the handset
it also doesn't start a new call. When the phone is unplugged and reset it works again. This is completely random, and I see no errors in the switch/router logs. We are running CME 12.4(11) XJ4
Help please!
02-14-2008 01:32 AM
Hi, which phones are you using, and which firmware is loaded on these ?
02-14-2008 02:25 PM
Hi,
Using 7940G's with the P00308000400 load.
Thanks,
02-14-2008 02:37 PM
Hi, please downgrade to the cme-specific release 7.2.t23 contained in file cme-basic-4.1.0.2.tar thta is under "download individual cme files" in the cme download area.
Let us know if thta fixes it for you.
Hope this helps, please rate post if it does!
02-14-2008 03:01 PM
Hi,
Downloading it now - Aren't these firmware files the same however:
P00308000400.bin/loads/sb2/sbn ?
They are the ones already on the flash...
02-14-2008 03:05 PM
No, not these. I can be wrong now about which zip or tar file is correct, however the files inside are version 7.2.T23.
I'm on a slow connection now, but if you can't find them, I will post the exact link tomorrow.
02-14-2008 03:21 PM
The actual phone loads, or the router IOS? If you could post the link, that would be great!
Thanks,
02-14-2008 03:27 PM
We're talking about phone loads. These are contained in the huge zip files in the CME download area.
It must be a fairly recent file for cme 4.0 or 4.1.
02-14-2008 03:51 PM
Maybe P00308000500 from the cme-124-11XW1 file?
I thought you were only supposed to use phone loads from that particular CME version however?
Thanks!
02-15-2008 06:42 AM
Direct link:
ftp://
File P0030702T023.tar
try and let us know!
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