We are planning to upgrade our contact center solution from IPCC 6.0 to 7.2 and CVP from 3.1 to 4.x via technology refresh. We are in early stages and still researching and evaluating our options. Lab testing will start in the next couple of weeks. One of the main reasons to upgrade is security requirements. CVP 4.x has built in SSH and HTTPS capabilities, so we have been asked to move to 4.x. Our Cisco rep has also told us that multiple CVP Combo boxes can be consolidated in less CVp callservers (cost advantage)?
I would like to know if anyone upgraded CVP from 3.1 to 4.x? Any issues converting the scripts from 3.1 to 4.x? What major advantages you experiences after the upgrade? Did you loose any functionality?
We had to create a lot of custom elements because of limitations in CVP 3.x . Anyone with this scenario? how did you handle the conversion of custom elements in cvp 4.x?