Unanswered Question
Feb 14th, 2008
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here's the scenario:

- external calls to our operator 5555 after office hr. announced " our ofc is only at 6pm" problem

- internal calls to our operator using 0 pointing to 5555 after ofc hr. also not a prob.

- internal call to our operator using 5555 after ofc hr. go directly to voice mail. Where to check the problem? thanks

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Ginger Dillon Thu, 02/14/2008 - 08:54
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Hi -

Check to see if there is an enabled Internal greeting that is Blank (no recording) and goes directly to the after greeting action to take a message.


cnuche Sun, 02/17/2008 - 09:08
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Hi, how is this time of day routing configured? is that configured on CCM or Unity? if this is a TOD routing config on CCM and you are using translation patters that points to '0' to make this TOD config I would say to check that, and include this 5555 on the TOD translation patterns.

If this is not being setup on CCM and you are using Unity for this then I agree with 'gkavan' check if there is an 'internal' greeting that is enabled or check if there is a 'routing rule' on unity for forwarded calls that is pointing to leave a message for this user.


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