I experienced a strange issue with our IP Contact Center implementation.
First of all, some facts about our software versions:
IPCC Express Premium 4.0(5)SR01_Build040
Supervisor Desktop 6.1(5) Premium Version, Build 126.96.36.199
For a short time, our supervisors are not able to see their agents within the supervisor desktop anymore. They still can choose their team, but all they can see are the supervisor itself. (Below the desktop agents or telephony agents, nobody appears.)
For troubleshooting purposes, I added myself as a supervisor to some teams, but I experienced the same problem. I cannot see any agent.
Besides this problem, thy system works, but I have no clue, where to search for the causer of this issue.
Any hint would be appreciated!
Thanks in advance,