External calls to VM via CUPC

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Feb 14th, 2008
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We have CUCM 5.13, CUC1.2 and CUPs 6.02. When an internal caller calls we can send to VM via CUPC client, however when an external caller calls we cannot send to VM using CUPC - it allows us to 'send to VM, but nothing actually happens (call viewer does not show anything coming into Unity.)

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smahbub Wed, 02/20/2008 - 09:30
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It looks like codec mismatch. Try with codec and confirm SCCP are up.

askq2forum Wed, 02/20/2008 - 10:52
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thanks for your reply, SCCP ports are up - try with codec??, sorry what do you mean?.Jag


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