UT issues

Unanswered Question
Feb 14th, 2008

User tracking has stopped working and I see the following logs in /var/adm/CSCOpx/log/ut.log

Anyone what could be causing these connections refusal?

messages will remian logged to file: /var/adm/CSCOpx/log/ut.log

2008/01/26 10:00:00 main ani MESSAGE ProcessInitializer: Properties will be read from /opt/CSCOpx/campus/etc/cwsi/ANIServer.properties

I= 0value *.*.*.*

I= 1value 6

I= 2value 1

2008/01/26 10:00:03 main ani MESSAGE DBConnection: Created new Database connection [hashCode = 7332084]

2008/01/26 10:01:33 DBConnecton-Reaper ani MESSAGE DBConnection: Closed Database connection [hashCode = 7332084]

Couldn't get I/O for the connection to: hostnamejava.net.SocketException: Connection reset by peer: Connection reset by peer

Couldn't get I/O for the connection to: hostnamejava.net.ConnectException: Connection refused

UTM is shutting down

I have this problem too.
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Joe Clarke Thu, 02/14/2008 - 08:45

Assuming "hostname" is the correct hostname of the server, then check to see if ANIServer is running.

nawas Thu, 02/14/2008 - 09:36

ANI server is running but DeviceDiscovery,UTMajorAcquisition and some other process not started. I have attached pdshow.

Joe Clarke Thu, 02/14/2008 - 09:48

Is the hostname referred to in the log correct for this server? UTM tries to connect to that hostname on TCP port 14004 (which should be occupied by ANIServer). Since that connection is being refused, and ANIServer is running I assume the hostname is wrong.

Other causes could be a bad ANIServer.properties, or an ANIServer init problem. If the hostname checks out, please post NMSROOT/campus/etc/cwsi/ANIServer.properties and the ani.log.

nawas Thu, 02/14/2008 - 11:59

hostname looks good in the ANIerver.Properties file, where else do I check the hostname. I have attached ANIServer.properties file.


Joe Clarke Thu, 02/14/2008 - 12:24

Please post the ani.log and the output of pfiles on the ANIServer PID.

nawas Thu, 02/14/2008 - 12:41


From looking at the ani.log is looks like it has started working at 2PM after the third time I stopped/started the daemon. What could be wrong with the db just to stop working? Can I configure some types alerts that send the notification when certain services die?

I'm on Sol5.9, CS3.0.5, RME3.0.5.

Thank for all your help and time.

Joe Clarke Thu, 02/14/2008 - 13:03

The problem was not with the database, but with ANIServer. There isn't any built-in way to get notified when a process goes down. You'd have to script something that looks at pdshow output. That said, some processes may legitimately go down in normal operation (e.g. UTMajorAcquisition, DeviceDiscovery, DataPurge, etc.). So you might end up generating a lot of false positives.

From your pdshow, it looks like the daemons were restarted today at around 11:56 local time. It can take up to 30 minutes for everything to properly initialize. the problem may have just been transient.


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