Phone getting forwarded to voicemail box

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Feb 14th, 2008
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I have a user that is having her calls forwarded to another extension when the main outside phone numbers is diled and her extension (4571) is selected at the prompt. There is no forwading rule in CM or transfer setting in Unity so where else can I check?

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red73mustang Wed, 02/27/2008 - 21:43
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Thanks for the reply Dan, yes we can dial her 4 digit extension and it works fine. it's when we dial in from the main number and get prompted for her extension that it goes to an unrelated voice mail box. Will look into restarting the cluster


red73mustang Wed, 03/05/2008 - 13:21
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Turns out that the user (and the phone admin) was not paying attention to the menue and was hitting the user's extension # before they should have instead of hitting "option 2", thus causing the call to be forwarded.


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