HOw to get my lost CCNA Kit

Unanswered Question

I passed my CCNA exams in Nov 2007, still I could not get my CCNA Kit, I checked online tracking tool, cisco has mailed it long time ago. It seems that it has lost on the way.

Now I want my CCNA Kit send again to me. How can I get second copy? Do I have to pay cisco or free? I remember for Microsoft MCP, same happened and I asked Microsoft and it send me free. Any idea?

I have this problem too.
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fabio.mendes Fri, 02/15/2008 - 03:37

I have the same problem.

I passed CCNA May 2007 and still not received my CCNA kit.

srue Fri, 02/15/2008 - 11:55

The link to the right which says "Certification Online Support"


fabio.mendes Wed, 02/20/2008 - 10:23

Thanks, srue !

I owe you one :)

I just opened a support case by phone and they promissed to send my kit again.


sartorio1 Wed, 02/27/2008 - 03:13

Hi Fabio.I have a similar problem.At the wrong address that I got into form on line, the kit has never arrived.Now I have corrected the address but from support they told me they can do nothing.

What did you tell them to make you resend the kit?



davehartburn Wed, 02/27/2008 - 05:04

What is the CCNA kit? I opted to print the certificate myself and got the logos, is there something I'm missing?

sartorio1 Wed, 02/27/2008 - 06:17


I don't think you missed it.

I referred to CCNA kit mailed after you pass the exam. It's the paper certificate.

My collegue told me there is an electronic certificate.

How can I receive it?



ciscomoderator. Tue, 03/04/2008 - 12:25

You will need to contact Cert Support, as you did the first time, via phone or opening a case yourself for further assistance requesting certification kits.

Cisco Moderator


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