CUCM 6.0 Mobility

Unanswered Question
Feb 15th, 2008
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Hi Guys,

I have a strange issue. We are testing the mobility feature with a new testuser. He uses a mobilephone, a 7970 and a Skinny Client (Cisco IP Communicator). The Skinny Client and the 7970 have the same DN assigned as a shared line.

We want the three phones to ring simultanously when a call comes in. The problem is on the Softphone, when you press the mobility softkey you get an Error message: "you are not a valid mobile phone user" (mobileconnect off)

I haven't found anything about this message on the cisco sites. Does someone here know the reason?

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Overall Rating: 5 (1 ratings)
cogden Tue, 03/18/2008 - 09:21
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"You are not a valid Mobile Phone User"

What WAS the configuration issue?

I promise I won't laugh, honest.

I have the same issue and I am wondering which config I have missed out on.

Any help mucho appreciated.


Mohamed Ibrahim Wed, 03/19/2008 - 00:51
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Hi cogden,

ok you got me ;-)

It was no Owner user ID configured on the communicator. Let us know if it was the same issue with you.



cogden Wed, 03/19/2008 - 08:28
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Hi Moe,

Yup, that was it!

The Owner User ID was the culprit.

In my case though, I was not able to change the value from the default (it was greyed out) until I UNCHECKED the Extension Mobility enable box, further down in the phone device level config parameters.

Once I did this and reset the phone, I was able to move the call from IP Phone to the cell phone no problem.



kadambari.beelw... Tue, 07/22/2008 - 15:25
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I have configured Mobility connect but when I call the DN numbers, my main number shows mobility on but none of remote destination rings.I have one profile associated to the user with 2 remote numbers.Can you tell me what I am missing?

Mohamed Ibrahim Tue, 07/22/2008 - 22:19
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maybe you missed to check the "line association" checkbox in the Remote Destination menu?



Mohamed Ibrahim Wed, 07/23/2008 - 22:18
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The fault seems do be in the "Destination Number" field. I think you have to put in a 0 or 9 in front of the number. The field needs to be filled like you would dial the number from your IP-phone.


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