3 phones not reachable, get busy tone

Unanswered Question
Feb 15th, 2008
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Hi all,

I just got an issue with 3 users/telephones (7940's). When I was trying to call their extension, I received a busy tone while they were available. Issue was resolved by restarting them from the callmanager but I want to know what could have caused this in case this issue repeats.

Additional info: these 3 numbers are member of a hunt list of 4 numbers. The 4th number didn't had any issues.

What could have caused this?

Thanks in advance!

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Adam Frankel Sun, 02/17/2008 - 20:15
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Hi it's really difficult to tell what may have caused this without looking at CCM traces unfortunately.

Steellllllllll0 Mon, 02/18/2008 - 07:24
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Perhaps changes were made to the hunt list and it was not reset after.


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