Agent Logon Time & Total Talking Time difference is too much

Unanswered Question
Feb 15th, 2008
User Badges:

Can anyone explain how it is possible for an agent to have Total Talking time is greater than Logon Time? This is showing up in the real time reports via the supervisor desktop?


Pls check the attached snapshot.


Thanks in advance



Attachment: 
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.

Actions

This Discussion