We've been trying to set something up where a manager can cBarge into shared lines which are members of a Line Group. It works perfectly for incoming/outgoing calls on any of those individual shared lines, but when calls come to that hunt group, it doesn't show that whoever answered it is even on the phone. Now that I've been going deeper through some documentation, it appears that shared lines have issues with hunt groups, and I'm getting the sinking feeling that we're not going to be able to pull this off.
Can anyone 100% verify this, or is there something I'm missing? Any suggested workarounds?