The Unity documentation says that the owner of a public distribution list ( pdl ) can adminster it over the phone. How is this done? The president of our company's administrative assistant needs to do this. She was able to do it with the legacy Octel system. We are getting blasted constantly with, "We could do it in the old system". Please tell me that this can be done so I don't have to have to face her with another "No" answer.