I ran the "IVR Application Performance Analysis" and "Application ID -1" reports Total Calls of 138,587 Calls Handled: 30,721 and Calls Abandoned: 107,866
I understand that "-1 Calls" are those that are rejected for a number of reasons, including lack of CTI ports. My questions are:
1)What other reasons are calls rejected?
2)Why is there a value in "Calls Handled" if "Application -1" calls inherently are rejected calls?
I read the following doc, but it doesn't answer my questions: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_administration_guide09186a00801d6fa3.html#wp1043429
Thanks in advance,