CVP 4.0 SR2 - DTMF Tone Masking

Unanswered Question
Feb 17th, 2008
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I am interested to know whether DTMF masking is available in CVP4.01 SR2.

If so, how to achieve the same?

Considering a specific case, where we have a caller, IVR and agent in conference and the IVR is presenting a menu to collect sensitive data like credit card, cvv numbers etc... the

agent should not hear the dtmf tones provided as an input by the caller to the IVR.

Also, I do know that CVP

VXMLServer only generates VXML pages & doesnot interact directly with the caller, where do we configure the DTMF tone masking setting? Is it on the hardware side. If so, how to do the same?



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