I am interested to know whether DTMF masking is available in CVP4.01 SR2.
If so, how to achieve the same?
Considering a specific case, where we have a caller, IVR and agent in conference and the IVR is presenting a menu to collect sensitive data like credit card, cvv numbers etc... the
agent should not hear the dtmf tones provided as an input by the caller to the IVR.
Also, I do know that CVP
VXMLServer only generates VXML pages & doesnot interact directly with the caller, where do we configure the DTMF tone masking setting? Is it on the hardware side. If so, how to do the same?