Firmware upgradig stopped for IP Phone Cisco 7971

Unanswered Question
Feb 18th, 2008

After I perfomed a reset procedure (123456789*0#) the 7971 got a new IP address from a DHCP server (that is the TFTP server too: a CCM ver. 5.04) but nothing else happened, stopping update procedure with "upgrading" message. I've tried with a special DHCP/TFTP server: it seems that the 7971 doesn't start asking for the first firmware file to the TFTP server. I'd like to resque my very expensive IP Phone...

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Paolo Bevilacqua Mon, 02/18/2008 - 03:24

Hi, in the "special" dhcp/tftp server, have you set option 150? If not, the phone will keep asking for an address and nothing more.

After that it will ask for term70.default.loads.

acesaro Mon, 02/18/2008 - 07:19

The "special" TFTP server is a free SW called TFTpd32 and usally it doesn't need to declare option 150, because it works as DHCP/TFTP server by itself. Anyway I gave this parameter with its IP addr and with an alternative one: the 7971 IP phone din't ask for anything else than the IP addr to the DHCP. I'm afraid the 7971 is out of order.

Paolo Bevilacqua Mon, 02/18/2008 - 10:14

No it is not.

The phone just doesn't like something in the dhcp reply. Check again option 150 to be same PC's address, one field only. If trouble send the log from tftpd32.


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