Unity- WAIT WHILE I TRANSFER YOUR CALL....

Unanswered Question
Feb 18th, 2008
User Badges:
  • Silver, 250 points or more

I have configured some call handlers however I can not remove the "Wait While I transfer your call.." I have ticked the box`s to remove it but still it keeps playing- any Idea what I`m missing. When you call into the Unity via Call routing it plays then straight away before my greeting "WelcomE to the Widget company foR sale press 1 etc" - it also plays it on every @sub transfer2 transfer " PRESS1 FOR SALES, PRESS2 FOR HELP... "


thanks

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
David Balk Mon, 02/18/2008 - 11:36
User Badges:

CommServer\Localize\Prompts\ENU\G711\AvPHGreet\AvPHGreetENU005.wav


This is the wav files that plays that greeting. You can put a blank wav file in place of that if you want. Not sure if it is suggested practice, but I have done it before.

Stoyan Stoitsev Tue, 02/19/2008 - 00:23
User Badges:
  • Bronze, 100 points or more

Hi,

How do you browse to this file?

And do you know if it is possible to get acces to the other system promps for the VM app so one can modify them.


Regards,

Stoyan

Actions

This Discussion